1. Scope
This policy applies only to paid consultations or other services actually offered through the website. It should be displayed to customers before payment and read alongside the specific service description and applicable Terms & Conditions.
Publication condition: The exact business rules in the sections below must be approved by the operator first. Do not publish undecided items as if they were accepted terms.
2. Booking and Confirmation
Bookings are confirmed according to the checkout or scheduling process presented at the time of purchase. The operator must confirm what constitutes final confirmation, which time zone applies, and how customers receive their appointment details.
To confirm: booking confirmation method; service scope; price and taxes; accepted payment methods.
3. Customer Cancellation
A customer who wishes to cancel should use the support or booking channel identified in the booking confirmation. Refund eligibility, if any, depends on the cancellation terms clearly disclosed before payment and applicable law.
To confirm: cancellation deadline; whether any fee is retained; any exceptions.
4. Rescheduling
Appointment changes may be available according to the disclosed rescheduling rules, the service provider's availability, and applicable law.
To confirm: permitted number of changes; notice deadline; how rescheduling is requested.
5. No-Shows and Late Arrivals
Consequences of late arrival, an unavailable customer, or failure to attend must be disclosed clearly in advance. Terms should be fair and consistent with applicable consumer law.
To confirm: grace period; treatment of missed sessions; whether a replacement session can be requested.
6. Provider Cancellation or Service Failure
If the service provider is unable to deliver a confirmed service, the customer should be offered an appropriate lawful remedy, which may include rescheduling or a refund as required under the circumstances and applicable law.
To confirm: procedures for provider cancellation, inability to deliver, and service-related complaints.
7. Refund Method and Timeline
Where a refund is due, the method and expected processing window should be communicated accurately and remain subject to payment-provider and bank processing requirements.
To confirm: refund processing timeline; original payment-method policy; contact channel.
8. Support, Exceptions and Legal Rights
Customers may raise booking, cancellation, rescheduling, service-delivery, or refund issues through the verified support contact on the website. Any policy must respect applicable Indian consumer rights and non-excludable remedies.
To confirm: support email, grievance escalation, exceptional circumstances, policy effective date.
Not ready for standalone publication: Refund, cancellation and rescheduling windows are intentionally not invented. Agree the actual terms and show them before taking payment.